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View Company: Mears New Homes
Mears New Homes is a relatively new, but dedicated new build housing division of Mears Group PLC, in itself, an industry leader in delivering quality housing and care solutions across the UK.
As a business, Mears core values and commitment to Customer Satisfaction, regardless of work stream or service, is founded on the delivery of exceptional Quality, Value, Making People Smile and above all, Keeping our Promises. Mears also holds the prestigious Customer Service Excellence ® standard. This independent government accreditation, highlights Mears’ commitment to customer centric service delivery, while striving for improvement in all areas of our business.
Historically, Mears Group has grown through acquisition and an obvious option would have been to purchase a small house builder, with an existing track record, customer base and pipeline of opportunity. This however, was not the preferred route for the Groups new housing division and instead, it was decided to grow a completely new business, which could focus on delivering best practice from the outset.
Since its inception in 2014, the New Homes division has been developed from these same principle foundations of:
• Relationships based on Trust, Collaboration, Flexibility and Communication
• Quality through the design, from layout, structural solution and throughout the finer details
• Quality in materials and specifications, going above and beyond expectation
• Proactive community engagement, involvement and investment
• Quality in Delivery, programming to reflect care, getting things right and attention to detail
• Zero Defects at Handover (regardless of dwelling tenure)
• Excellence in customer service and customer experience (regardless of tenure)
Within three years, Mears New Homes has grown from a standing start, to a turnover of over £35m and a strong portfolio of both contracting and development projects across south east England and is progressively expanding to the north and south west with new clients and development partners, into new locations, with larger, more complex opportunities being completed year on year.
As a business, Mears New Homes deliver quality housing solutions across multiple tenures. We operate as a Design and Build Contractor delivering Affordable Housing for Local Authorities and Registered Providers (sometimes these schemes also comprise market sale homes, included by the client in the project for cross subsidy purposes). Additionally, we operate as a developer, whereby our own land-led schemes are driven by our team, comprising our own market sale homes, and a proportion of affordable homes, which are delivered in partnership with an approved Register Provider Partner. We therefore have an eclectic customer base and can commonly be managing various different customer contacts with differing tenure interests, often within the same scheme.
All of our homes, regardless of tenure, are completed to the highest-possible standards and handed over with zero defects, with a strong emphasis on a successful customer experience, throughout the process and beyond into the aftercare period. We embrace affordable housing within our schemes and commonly enhance the external appearance of these tenures to deliver a truly tenure blind design solution. Whilst this may not be common among our competitors, we believe that this approach delivers enhanced value to our housing partners, and in turn, that it can lead to greater social inclusion and future community cohesion within our schemes.
Business Development Manager
Tel- 01707 290188
Why The Company Joined The Housing Forum
As an established housing provider following three successful years of growth within the housing sector to become a leading partner of choice in both affordable homes and cross subsidy development schemes, we feel that now is the right time to align ourselves with industry bodies such as The Housing Forum, from who we hope to learn and develop our service offering; along with sharing our experience and providing feedback and support to other members. We thrive on collaborative, flexible working and we are keen to develop our contact portfolio of clients, partners, consultants and suppliers.
26-28 Hyde Way
Welwyn Garden City