Members Survey 2016 – what you told us

08 December 2016
Members Survey 2016 – what you told us







Housing is at the centre of government policy and the Autumn Statement contained measures to boost housing supply and increase flexibility to deliver more homes. The Housing Forum believes that the best way to do this is through collaborative working to improve quality and quantity across the whole supply chain- and in this lies the strength of our membership


Every year, we seek out your views and this autumn compiled the 2016 results. The survey set out to measure the impact, relevance and ‘value for money’ delivered through our membership, gaining insight and knowledge for future programmes and services that will support not only our growth but that of our clients. The survey focused on our content and programme relevance, value for money, and membership topicality to help plan future services and events. 


38% of membership organisations responded covering Housing Providers, Developers, Specialist Consultants, Specialist Manufacturers and Local Councils.


There was good national coverage and 82% of respondents are operating at senior manager level or above. 62% of completed surveys were from members who have held their membership for 3 years or more.  95.5% of Members surveyed said they were either ‘somewhat or extremely’ likely to recommend a membership with The Housing Forum which confirms trends of earlier surveys.


When asked how we compare against other membership organisations on topicality, relevance and standard of content 85% of members surveyed said we were the ‘same or somewhat better’. We were delighted to hear the quality of our sessions, content and speakers rates highly with our members and the output of much larger membership organisations and  that we are listening to our clients and delivering relevant content.


There are a few areas of development, and we are taking them all on-board. Our members surveyed said our communications could be sharper, and members said they would like to receive routine communications i.e. bulletins, quarterly updates and encouraging greater membership networking. With this in mind we are currently working on designs and content ideas for a 2017 member’s newsletter that will highlight best practice, innovation and sharing of information among our clients.


Members want us to encourage greater partnership working, grow our membership and collaborate with other membership groups to share knowledge, learning and insights. Our 2017/18 calendar of events, working in collaboration with members, partners and other bodies will showcase good practice, innovation and joined up working.


It is essential to us to build in influence through voicing informed knowledge to local and central government, through CPD sessions and output reports that create real change. We are looking at elements of our calendar activity that could support your business activity and how we might include some practical thought leadership in to our out reports, that are easy to digest and implementable.


We are really excited about our 2017/18, and looking forward to sharing more with you in due time. Thank you once again to all our members that took the time to complete our survey and sharing your thoughts and opinions.